Hi there. I reaceived a confirmation of the receipt of the order of my phone upgrade and have not heard back from Optus. I was told that it will be cancelled in 7 days. Aren’t you going to let me know what happened why until after 5 days it hasn’t been processed yet.
Appreciate you taking the time to reach out, @Carina. Although I apologise for the delay with my response here 😞 Have you been able to speak with someone since posting? If not, please send through your account details via PM and I'll take a look at it for you.