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New Contributor wasteoftime
New Contributor

Complaints

Do complaints ever get resolved by optus or do they just ignore the issue for long enough and hope that the person gives up?

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4 Replies
Trusted Contributor
Trusted Contributor

Re: Complaints

Depends how hard the problem is to fix. Mobile is easier than NBN.

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Occasional Contributor Optusno1
Occasional Contributor

Re: Complaints

I was told they would get back to me in 2hours it has now been a month. They stick their head in the sand. 

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Moderator Vicky
Moderator

Re: Complaints

I do apologise about the delay in getting back to you. Can you clarify how you got in touch with us (Live Chat, call centre, store, etc...)? We take all feedback seriously and would be more than happy to follow this up for you. Can you send us your details so we can get that looked into ( http://yesopt.us/chat2us)?


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Occasional Contributor Optusno1
Occasional Contributor

Re: Complaints

I contacted Optus via chat and phone a number of times. 

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