Do complaints ever get resolved by optus or do they just ignore the issue for long enough and hope that the person gives up?

Re: Complaints


Depends how hard the problem is to fix. Mobile is easier than NBN.

Re: Complaints


I was told they would get back to me in 2hours it has now been a month. They stick their head in the sand. 

Re: Complaints


I do apologise about the delay in getting back to you. Can you clarify how you got in touch with us (Live Chat, call centre, store, etc...)? We take all feedback seriously and would be more than happy to follow this up for you. Can you send us your details so we can get that looked into (

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Complaints


I contacted Optus via chat and phone a number of times. 

Post a Reply
Top Contributors
76 Kudos
73 Kudos
63 Kudos
55 Kudos
49 Kudos