For 24/7 support message our team of experts via the My Optus app.
I need to know how to email or private message someone about a complaint with my bill.
I do not have ability to get into store and dont have the time to be on hold for 18 hours to speak to someone about it.
What a bloody nightmare it is to make contact with anyone in this company.
Please advise best way to communicate via email/message (not chat, I tried that so frustrating)
They do have an online form available on the first link below. The full complaints process is written up the second link below.
https://www.optus.com.au/shop/support/enquiries?
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