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New Contributor jesslou85
New Contributor

Complaint

I need to know how to email or private message someone about a complaint with my bill.

I do not have ability to get into store and dont have the time to be on hold for 18 hours to speak to someone about it.

What a bloody nightmare it is to make contact with anyone in this company.

Please advise best way to communicate via email/message (not chat, I tried that so frustrating)

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Esteemed Contributor
Esteemed Contributor

Re: Complaint

They do have an online form available on the first link below. The full complaints process is written up the second link below.

 

https://www.optus.com.au/shop/support/enquiries?

 

http://www.optus.com.au/shop/support/answer/complaints-compliments?requestType=NormalRequest&id=1409...

 

 

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