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Occasional Contributor liilloo
Occasional Contributor

Complaint about account management

Could you please forward contact for your complaints department manager. Not a case worker  That didn't work. The person responsible for the department  

Thanks. 

Alena 

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Respected Contributor
Respected Contributor

Re: Complaint about account management

Optus doesn't operate that way. If you weren't happy with your case manager or the resolution offered, your next escalation point would be the TIO. 

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I do not represent Optus. The views, opinions and advice expressed in my posts are my own
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Occasional Contributor liilloo
Occasional Contributor

Re: Complaint about account management

Maybe that acronyms is known to people  however, I don't know what TIO means.

Very disappointed in the lack of interest to solve a problem for their customers, especially, with several services  Not that it should matter, how many tgere are. The service used to be excellent.

Could you elaborate on the TIO. Thx

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Esteemed Contributor
Esteemed Contributor

Re: Complaint about account management

That really only leads to another acronym:

 

LMGTFY

 

You will normally need a complaint reference number. Best way to get that (and a resolution IMO) is to write your complaint to the Optus Complaints department. Its a legal document and so treated a little more studiuosly.

 

Customer Relations Group
PO Box 306
SALISBURY SOUTH
SA 5106

 

Peter Gillespie

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Occasional Contributor liilloo
Occasional Contributor

Re: Complaint about account management

Thanks for the google search link. We usually explain to our customers what SVD, MDA or PDD/PDN, etc mean at our business. But this is a good piece of information to have, either way, and I do appreciate your time. 

 

And I surely appreciate the contact/address. Will follow that up. Absolutely hate complaining (even more than the word hate), so do it rarely, as I believe that things can be sorted, if both parties are willing. However, when a person has palpitations when they get a yet another 'reply' that is going nowhere, and then get accused it's their fault, it's no good. Being patient for 2 months is more than most people would have done. But I won't bother with the issues. You have given me all the information you could. 

 

Keep up the good work, 

Alena 

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