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New Contributor Vhinz888
New Contributor

Coles prepaid not active yet

Hi, i want to ask. Yesterday i bought a coles prepaid sim card (optus 4G plus) and did activate. I got an email that my number is on progress to activate at 5.26 pm and now it's already more than 24 hours but my number still not active yet. I still can't call out or send a message. I'm keeping my old number from catch optus. Does anyone know what happened? Thanks

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Online Community Manager
Online Community Manager

Re: Coles prepaid not active yet

Hi Vhinz888,


Hopefully you're activated by now?

Have you turned your phone off/on?

If not, please Chat with us to find out what's happening as we don't have visibility of customer accounts here on Yes Crowd.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor Vhinz888
New Contributor

Re: Coles prepaid not active yet

Hello, 

i'm still can't use my number. Can't send a message or call, and can't browsing too. But i have my coverage bar full with 4G and Yes Optus written beside. It means my number active already or not?

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Online Community Manager
Online Community Manager

Re: Coles prepaid not active yet

You'll need to please chat with us advised above to find out what's happening with your service.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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