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New Contributor runcorn
New Contributor

Closing my account no longer needed

I have been calling Optus several times during the week in my lunch break to close my account.

I keep getting put on hold and on one ocassion when I did get through to an operator she said that they could not access my details due to an error with their system and could I call back later.

I have even tried the online chat but the minute I say I want to close my account I get a message saying I am being transferred and even if I wait 10 minutes nothing happens and the chat comes to an end.

What is the next step that I can take to close my account?

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Frequent Contributor
Frequent Contributor

Re: Closing my account no longer needed

@runcorn If possible maybe try going to an Optus Store.

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Online Community Manager
Online Community Manager

Re: Closing my account no longer needed

An Optus Store wouldn't be able to assist with this.


If you have a social media account runcorn, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Message Us here or from your My Optus app under the Help menu.  


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