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New Contributor Norbert
New Contributor

Chat transcript

I had an online chat approx 32 hours ago where I requested  transcript at the end of the call. Needless to say, it never arrived and looking at the yesCrowd page this seems to be a standard Optus procedure not to provide promised transcripts.

Fortunately, I have taken screenshots of the mist relevant parts of the chat, anticipating that I could not trust Optus with this. At leadst, I will now have the necessary evidence should I need to go to the Telecommunications Ombudsman with my complaint.

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RetiredModerator Tano

Re: Chat transcript

Hello @Norbert, sorry to hear of your experience here. Was there anything we may be able to assist with? Feel free to send through a private message with a breakdown of your enquiry and we'll do what we can to help. 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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