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New Contributor Barks
New Contributor

Charged more then once for a recharge

After receiving a new Visa card I tried recharging via app. Was declined twice redirected to web site where I successfully recharged a receipt was generated and issued. However an additional two recharge amounts were generated in my bank account. I contacted Optus with some difficulty and told bank issue to rectify at first. After much debate told 2 to 3 days to cancel. It’s now four days and still the erroneous transactions are in my account. The successful recharge has been taken however. Anyone else experienced same with NO resolution from Optus 

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Esteemed Contributor
Esteemed Contributor

Re: Charged more then once for a recharge

Yes I have read about this many times on the forum. I would ring them up and ask again where your refund is. I would get a reference number and employee ID if possible. If phone support is problematic you can try the live chat support on the link below.

 

http://www.optus.com.au/shop/notices/service-chat

New Contributor Barks
New Contributor

Re: Charged more then once for a recharge

Am on to it. Thanks 

Esteemed Contributor
Esteemed Contributor

Re: Charged more then once for a recharge

Cheers Smiley Very Happy