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New Contributor Strifemare
New Contributor

Charged for international call when using country code for Australia

I'm not from Australia but I visit at least once a year, and I have several contacts on my phone for people here that are saved with the country code because that's how I would usually dial their numbers. 

 

I hadn't had any problems with this until two days ago, when I got charged 1.17 per minute for calls to my friends. 

 

Customer Support tells me I need to save my contacts in a local format, i.e. 04xxx as opposed to +614xxx but it makes no sense to have to do this every time I come here. 

 

Does anyone know if this is actually a thing or did I get bamboozled? 

 

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Crowd Champion caaf
Crowd Champion

Re: Charged for international call when using country code for Australia

I call Bamboozled! I have all my contacts with +61.

 

Sadly I don't have any answers why your Optus sim while being local (AU) is being charge an odd rate.. Are you able to supply the type of recharge you applied?

 

 

Cheers Dave

Note..This is an open and public support forum please refrain from posting private/personal information. Smiley Wink
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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
New Contributor Strifemare
New Contributor

Re: Charged for international call when using country code for Australia

Thanks for the validation, Dave Smiley Happy 

 

I'm using the Daily Prepaid Maximizer, the one that costs $2 a day for 500mb + unlimited local calls and texts. 

 

I recall having done the same thing last year using a different plan ($30 for 3GB with validity for 30 days) and not getting random charges. 

 

Hence my confusion about the whole deal. Glad to know I'm not going nuts. 

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Crowd Champion caaf
Crowd Champion

Re: Charged for international call when using country code for Australia

I'll shout out to a Optus team member and see if they can share some insight.

Cheers Dave

Note..This is an open and public support forum please refrain from posting private/personal information. Smiley Wink
__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
Moderator Aman_B
Moderator

Re: Charged for international call when using country code for Australia

Hi @Strifemare, apologies for the inconvenience caused. Could you please PM me here → http://yesopt.us/pmaman me your full name, Optus number & date of birth so we can take a look into this?


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