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Occasional Contributor
Occasional Contributor

Changing pre paid plans losing existing credit

Does anyone know is it possible to carry over $150 of my credit to a different pre paid plan or to go post paid. If it isn’t and you have to use up your credit before changing, is it possible to buy a new starter pack and fresh number and transfer the balance from your old number to the new number. I’m expecting only an Optus representative could help me with this question. 

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Honoured Contributor
Honoured Contributor

Re: Changing pre paid plans losing existing credit

It seems as a prepaid customer the answer is no. Use live chat to talk to an optus representative direct for confirmation.

 

Regards

 

Peter Gillespie

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