Did you receive a confirmed order reference number from us? The order number should end with the letter A.
I can't confirm any changes from my side as I don't have any visibility over your account. However, when the plan change does take effect, you'll be able to see the plan via the My Optus app and My Account.
Not from my end 😞 We can't access accounts.
You can try us on Facebook or Twitter, but right now - we're prioritising critical enquiries i.e. those without a working service at all. There will be a bit of a wait until you receive a response from us.
No problem 🙂 Let us know how it all goes,