Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.
Did you receive a confirmed order reference number from us? The order number should end with the letter A.
I can't confirm any changes from my side as I don't have any visibility over your account. However, when the plan change does take effect, you'll be able to see the plan via the My Optus app and My Account.
Not from my end 😞 We can't access accounts.
You can try us on Facebook or Twitter, but right now - we're prioritising critical enquiries i.e. those without a working service at all. There will be a bit of a wait until you receive a response from us.
No problem 🙂 Let us know how it all goes,