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New Contributor
New Contributor

Changing my Prepaid Plan - will I lose my credit?

Hi I'm just wanting to know if I change my plan from pre paid epic data to pre paid ultimate plus will I lose my credit

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Honoured Contributor
Honoured Contributor

Re: Plan

Yes
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Online Community Manager
Online Community Manager

Re: Plan

Hi Nomes78:


From our How to Change Your Prepaid Plan help and support page:


Keep in mind, you may lose your existing credit when changing rate plans. To avoid this, use up your credit before changing plans.

  • Change your Prepaid Mobile Phone rate plan by sending an SMS with the word 'MENU' to 9999
    • Note: This is free to use in Australia and available 24/7
  • If you've set up AutoRecharge, you'll need to manually update your AutoRecharge settings to match your new plan
  • We'll send you an SMS once your plan change is complete
  • You'll have to recharge to start using your new plan

Note: You may need to restart your device to update your SIM after you've changed rate plans.


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