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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

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Changing from plan to prepaid - keeping number?

Hi guys.

I had 2 contracts that finished up last month. I kept my main account/number, but terminated my daughters, the monthly repayments became too much for her.
She has now purchased a prepaid sim card; & realised she would have liked too keep her original number. We plan on calling & seeing if this is still an option, but changes associated with the coronavirus & available departments operating may prove difficult. Any feedback or advice is much appreciated, cheers 🙂
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