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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

chloeselina
New Contributor
New Contributor

Changing from plan to prepaid - keeping number?

Hi guys.

I had 2 contracts that finished up last month. I kept my main account/number, but terminated my daughters, the monthly repayments became too much for her.
She has now purchased a prepaid sim card; & realised she would have liked too keep her original number. We plan on calling & seeing if this is still an option, but changes associated with the coronavirus & available departments operating may prove difficult. Any feedback or advice is much appreciated, cheers 🙂
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