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Change prepaid plan to get IOU

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Online Community Manager
Online Community Manager

Re: change prepaid plan to get ioy

Hi there Queenbo5,

You can find all the info on IOU here

How to change your Prepaid Mobile plan:

Keep in mind, you may lose your existing credit when changing rate plans. To avoid this, use up your credit before changing plans.

  • Change your Prepaid Mobile Phone rate plan by sending an SMS with the word 'MENU' to 9999
    • Note: This is free to use in Australia and available 24/7
  • If you've set up AutoRecharge, you'll need to manually update your AutoRecharge settings to match your new plan
  • We'll send you an SMS once your plan change is complete
  • You'll have to recharge to start using your new plan

Note: You may need to restart your device to update your SIM after you've changed rate plans.

Please Chat with us if you need further help on changing your Prepaid plan

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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