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New Contributor
New Contributor

Cannot reinstate my suspended mobile service using the My Optus app - help!

I am returning to Australia on 15 June after a stint living in the US, and am trying to reinstate my mobile service that is currently suspended. But I am having no luck trying to message Optus and need to get it done ASAP as the 15th is only 3 days away.

When I log in to the My Optus app it looks like this:Screenshot_20200612_130020_au.com.optus.selfservice.jpg

 

When I click on 'Message us' it takes me to this webpage:

Screenshot_20200612_130044_com.android.chrome.jpg

 

I click on 'Download My Optus app' (which I already have anyway) and it takes me straight back to the first screen above:

Screenshot_20200612_130020_au.com.optus.selfservice.jpg

 

So basically Optus is just sending me on a loop to nowhere. Anyone have any ideas how else I can get in touch with someone? Ideally not by phone as I am in the States and I don't want to have to pay for an international call.

Thanks!

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Honoured Contributor
Honoured Contributor

Re: Cannot reinstate my suspended mobile service using the My Optus app - help!

Try Facebook or Twitter.
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Moderator
Moderator

Re: Cannot reinstate my suspended mobile service using the My Optus app - help!

Hey annacraig


Send our Social Media team a message on Facebook or Twitter, and they'll be able to help you get this service re-activated.

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