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New Contributor BJC23
New Contributor

Cannot receive mobile phone calls or send/receive sms

Since about 6pm last night I have not been able to receive phone calls on my iPhone (it says I’m unavailable) but I can still phone others. I can’t send or receive sms but I can send and receive iMessage. I’ve tried to contact live chat but they are too busy. Didn’t realize this was happening until my family called my partner in a panic saying my phone was switched off and I haven’t responded to messages for 24 hours. Help! 

3 Replies
New Contributor Malufran
New Contributor

Re: Cannot receive mobile phone calls or send/receive sms

I'm experiencing the same which is very annoying

Apparently, there is outage: https://www.optus.com.au/about/network/service-status

I wonder why it takes Optus over 24 hours to fix the issue. Their online chat is also unavaible

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New Contributor Kate345
New Contributor

Re: Cannot receive mobile phone calls or send/receive sms

Same! I’m glad I’m not the only one I’ve spent half the night thinking my phone was fried.

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Online Community Manager
Online Community Manager

Re: Cannot receive mobile phone calls or send/receive sms

Hi everyone,


This was likely due to this issue posted in this thread, it should be resolved now. You may just need to restart your phone.


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