Cannot receive calls or make the.

[Loic]

Can't receive or make calls. Can receive and send messages. Can't even access the trouble shouting guide cause link doesn't load. Think it may be something to do with my area postcode 4061 as another optus customer was in my house which had the same problem but couldn't find and service issues online for this area. Need to be fixed urgently but obviously can't ring anybody to fix it. Have newborn in hospital and need to be able to talk to my partner for anything urgent 

[Shauna]

Hey @Loic - How long has this been going on for?

Have you noticed any improvements since posting?

Can you please confirm your suburb? 

[Loic]

Hi, Suburb is the Gap, Glenquarie Place, and yes problem is still happening. It is strange,  as soon as I leave my house and get about 500m away everything works again. I have heard the tower near us causes issues and I am tucked in behind a mountain but this wasn't an issue until a week ago. So at home, I can't Call out and anyone calling me how's straight to voicemail, which of course can't access at home being I can't make calls.

Thanks for your help

[Shauna]

Hrmm okay, may be an issue with your actual address. Can you please private message me with your full address? I'll take a further look 🙂

[Loic]

Hi, as of this morning it seems to have been rectified.... Thanks for your help 

[Shauna · Accepted solution]

Thanks for the update, @Loic! If this occurs again in future, please let us know or have chat with our faults team on 131344 🙂

[Tickfordxr]

I've had this problem for a while...I can sms but can't make or get any calls thru to my number

[Ray_YC]

Hi,
Thank you for raising this issue. 

What troubleshooting have you done? Have you contacted Optus about it?