Cannot activate voicemail

Ray_YC · ‎2019-02-26

I have been trying to activate my voicemail for months now.

I have used the app (which says voicemail is activated).

I have used the message service to 9999 and sent #8 and it says “Voicemail is currently deactivated on your service. To activate reply 2.” to which I reply #2 and then get this response “Sorry we couldn't fetch that information right now. Please try again later or text MENU for available services.”

I have spoken to numerous people e.g. tech support but they cannot help.

Can you please advise what I need to do as I need my voicemail for work purposes.

Ray_YC · ‎2019-02-28

Any luck when dialing 1509 from your phone?

It does sound like some sort of unfortunate glitch. If the above doesn't work, please send a PM to Optus on Facebook or a DM on Twitter with the details.

Let us know how you go.

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Cannot activate voicemail

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