Cannot activate voicemail

[ Edited ]

I have been trying to activate my voicemail for months now. 

I have used the app (which says voicemail is activated). 

I have used the message service to 9999 and sent #8 and it says “Voicemail is currently deactivated on your service. To activate reply 2.” to which I reply #2 and then get this response “Sorry we couldn't fetch that information right now. Please try again later or text MENU for available services.”


I have spoken to numerous people e.g. tech support but they cannot help. 


Can you please advise what I need to do as I need my voicemail for work purposes. 

Re: Can not activate voicemail


Any luck when dialing 1509 from your phone?

It does sound like some sort of unfortunate glitch. If the above doesn't work, please send a PM to Optus on Facebook or a DM on Twitter with the details.

Let us know how you go.

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