Hey @fallingawake, are you selecting new or replacement SIM on the page may we ask? It should ask for the SIM number and ID if you're selecting new. You can check out more information on our Activate a SIM page
----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.
