cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
polony
New Contributor
New Contributor

Cancelling delayed phone purchase

Hi,

I have not yet received even a tracking number for the new S20 Ultra 128GB that I purchased through my local store, even though some Harvey Norman and Officeworks have them. 

At what stage does Optus agree (without legal argument) that failure to deliver a purchased item is a breach of my purchase agreement by Optus, enabling me to cancel my purchase agreement with no penalty and buy my phone from elsewhere?

This is urgent for me because I use my phone as a wireless hub when working from home and 4G now frequently drops out.

Thankyou.

0 Kudos
Reply
1 Reply
polony
New Contributor
New Contributor

Re: Cancelling delayed phone purchase

I may have progress.

How long does it take from receiving a "Your mobile order XXX is ready to be collected from our warehouse and will be delivered shortly to your address" email until my phone actually leaves the warehouse and is shipped to me? Thanks. "Shortly" is vague.
0 Kudos
Reply