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New Contributor
New Contributor

Cancellation

Please can you cancel my contract as I’m now over seas and haven’t been using optus for nearly a year, I keep being charged a monthly bill although I’ve tried to email to cancel my subscription
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Respected Contributor
Respected Contributor

Re: Cancellation

You need to contact optus directly, nothing can be done posting to this public forum as it involves your account.

 

Contact details here: https://www.optus.com.au/for-you/support/contact-us

Honoured Contributor
Honoured Contributor

Re: Cancellation

As mentioned you need to contact Optus directly and follow up (unfortunately). Presumably you got no response to your email? I would suggest you write. Although old fashioned its handled more seriously than other methods. Just formally request the account be closed (take a photo).

I would also include a copy of the email and the date and request any payment since then be re credited. Optus can confirm you haven't been using any data in that time.

PO Box 306 Salisbury South 5106 SA
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