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New Contributor Maple
New Contributor

Cancellation the mobile plan

I would like to cancel my monthly mobile SIM-only plan for personal reasons.

How could I do it ?

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2 Replies
Crowd Champion Davelew
Crowd Champion

Re: Cancellation the mobile plan



You will need to contact Optus either by phone or online chat.

If you are on a 12 mnth contract they may well be a charge.





I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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Moderator Casey_

Re: Cancellation the mobile plan

Hey @Maple, feel free to send us a PM with your mobile number, full name and DOB so we can cancel the service for you. If you're wanting to take the number to another provider you must port your number away while it is still active - this will automatically cancel the service with Optus. 

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