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New Contributor Halesbales
New Contributor

Cancellation of a month to month plan

Hello,

I was in Australia for a few weeks and got myself a month to month sim card. As I have now returned overseas I would like to cancel the month to month plan. How can I do this without waiting on a call for over 20 minutes? My Account online was not activated so I am unable to use this feature. 

Looking forward to hearing from you before the plan refreshes as I have not used it for the last few days due to travelling. 

Regards,

Hayley

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Honoured Contributor
Honoured Contributor

Re: Cancellation of a month to month plan

Call Optus on their international number and hopefully the wait will be less than 20 minutes. Make sure you check if there are any cancellation fees.
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New Contributor disatisfied
New Contributor

Re: Cancellation of a month to month plan

What is the Optus International telephone number from Australia
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Honoured Contributor
Honoured Contributor

Re: Cancellation of a month to month plan

Google "Optus International Number"
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Online Community Manager
Online Community Manager

Re: Cancellation of a month to month plan

Hi Hayley,


If you're already overseas dial +61 2 8082 5678 (Free call from your Optus Mobile Phone while overseas) 


Alternatively you can request online:

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. 


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