cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
New Contributor
New Contributor

Cancellation Fee

Hi there,

 

Could you inform me what the cancellation fee is on a $50 plan with 4 months remaining? The maximum fee is $300, so would it be half of the remaining balance?

 

Regards,

Heyyouyeahyou

0 Kudos
Reply
1 Reply
Highlighted
Honoured Contributor
Honoured Contributor

Re: Cancellation Fee

Hi,

 

You need to contact Optus Live chat to ask what your specific contract entails. They differ a lot.

 

All require you to pay any outstanding phone purchase amount

Some are subsidising the phone amount and that stops when you leave (so the phone amount goes up)

Some allow you to stop the call portion of the plan immeadiately with no penalty

Others have a penalty (i.e. $300) that is pro-rated down as needed (so 4 months of 12 month contract = 1/3 = $100)

 

Regards

 

Peter Gillespie