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Courtneyjacobs1
New Contributor
New Contributor

Cancel an online order

How do i go about cancelling an online order please
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Ray_YC
Online Community Manager
Online Community Manager

Re: Cancel an online order

Just a heads up as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer orders here on our public forum, courtneyjacob1.

We begin to process your order as soon as it’s submitted, so once it’s in progress it may be too late to cancel. However, once you’ve received your package, you can return your purchase within 14 days, provided your return is in accordance with Optus’ Returns Policy.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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