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New Contributor Nextlie0ptus
New Contributor

Can they deliver as promised after succession of lies?

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Optus:- Please either:-
 
A/ ring or email when mobile services running so I can call to discuss payment plan and $250 Optus cheque that still hasn’t arrived that is going back to Optus.
 
B/ Notify of new payment plan & when services restored.
 
Many Thanks, 
David.
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Online Community Manager
Online Community Manager

Re: Can they deliver as promised after succession of lies?

Hi David,

Have you restarted your phone to have it restored?

We don't have visibility of your account here on this public forum so please Chat with us when you can.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor Nextlie0ptus
New Contributor

Re: Can they deliver as promised after succession of lies?

Unfortunately, sorry saga continued.

 

Landline and internet down on Thursday (Landline nearly 2 months waiting for service restored on account that was over $200 in credit.)

 

Needed to transfer money into account Friday for petrol.

 

No mobile or landline service, went to Optus shop & instead of 15 mins to 4hrs reactivation promised Optus Southland informed me after phone call that services not only canceled but barred so unable even to activate Prepaid SIM!

 

OPTUS THEN ADVISED ME TO GRAB OTHER TELCO PREPAID SIM TO KEEP SAME NOS & OPTUS COULD RENEW NEW FILE ON JARVIS instead of LEGACY SOFTWARE WE WERE STILL ON!

 

Mobile service ported to Vodafone 

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