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New Contributor Deepkalsi
New Contributor

Can't use mobile data to play.

Whenever I try to log in the game using mobile data I get an error, I've spent the last few hours trying to find a fix to no avail. It was playing fine yesterday but it was likely that an app updated involved with/or Pokemon GO.

I use a Huawei Signal disappears when I load Pokemon GO

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Online Community Manager
Online Community Manager

Re: Can't use mobile data to play.

What have you tried so far @Deepkalsi


You could try a couple of things


Clear the apps cookies/cache 


  1. From the home screen, tap the All Apps icon.

  2. Scroll to and tap Settings.

  3. Scroll to and tap Manage apps.

  4. Tap the All tab.

  5. Scroll to and tap the preferred application.

  6. Tap Clear cache.

Perform a Network reset


  1. Open Settings app.
  2. Tap Advanced Settings.
  3. Tap Backup & Reset.
  4. Tap Network Settings Reset.
  5. Tap Network Settings Reset again. Note: If prompted, enter your PIN, password or pattern.
  6. Tap Network Settings Reset once more to confirm.


What APN do you have stored? 

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