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Can't unlock phone

Extreme difficulty in unlocking my prepaid samsung galaxy A30 despite being told at purchase it was unlocked. Now travelling in NewZealand and looking to use a NZ network and unable to use new sim. Customer service have requested and unlock code but may take up to 10 working days. Online, I attempted to unlock using the online form with my IMEI and it said the phone was not locked.
Anyway I can get an unlock c
ode quickly?
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Retired Employee
Retired Employee

Re: Can't unlock phone

Hi @Edawkins,

All Prepaid handsets purchased outright from Optus or an authorised retailer are Network locked. 

We do have a database which stores unlock codes against the IMEI of handsets sold through Optus. If the unlock code isn't readily available, we'll need to reach out to the manufacturer and request a master unlock code.

There's a turnaround time of 10 business days (however, there's every chance that'll it come through before then). 

If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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