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New Contributor Bidski
New Contributor

Can't send MMS

Whenever I try to send a MMS from my OPPO F1s phone I get an error meesage stating "User doesn't exist".

I have checked my MMS APN settings and they all look correct. I have also tried restarting my phone, but with no luck.

Has anyone ever encountered this?

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4 Replies
Occasional Contributor Ethan_2253
Occasional Contributor

Re: Can't send MMS

It would be better to chat with an Live chat agent for other basic trouble shooting

 

https://yescrowd.optus.com.au/t5/forums/searchpage/tab/message?q=live%20chat

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New Contributor Bidski
New Contributor

Re: Can't send MMS

Turns out that the issue is related to the size of the MMS message

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New Contributor Willo_1
New Contributor

Re: Can't send MMS

Hi there,

 

I have the same problem. Sometimes I can send MMS other time I can't. The times I can I assume it's because the picture is small enough to send.

 

I've asked Oppo how to fix and the settings pages on the phone I have (F1s) don't exist.

 

So if it was size of the MMS, how did you fix the problem?

 

Cheers and thanks

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RetiredModerator Toomey
RetiredModerator

Re: Can't send MMS

@Willo_1 The size of the file you are sending will need to be reduced. I believe the max file size for MMS is 500kb.

 

Photos can be decreased by using separate software, some phones may do this automatically (I know my S8 does). A video would need to be made shorter or have the quality reduced.


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