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2017-11-28 01:59 PM
Hi hope someone can help please bought a new Optus prepaid phone found out if I recharged it 80.00 I could get the handset unlocked from Optus they sent me the code I put my Telstra sim card in entered the code and was successful but I cannot make or receive any phone calls says I am registered on the Telstra network have gone through settings did a reset of the phone nothing happens people try to ring me but I can't answer them no dialling tone when I try to ring out just hangs up says no mobile network have enabled mobile data getting frustrated any ideas I can surf the web but no call access appreciate any help have used my sim in another phone works perfectly so not a Telstra network issue
2017-11-29 10:20 AM
Thanks for reaching out, @Asguard. I'm really sorry to hear the above difficulties you're facing with your handset. It sounds like the unlock process hasn't been entirely completed. Although you have the unlock code, there is still a process to follow in order to have the handset fully unlocked, which varies on a case-to-case basis. Please take a look at our detailed unlocking guide here to ensure that you've covered all the necessary steps.
2017-11-29 03:24 PM
Hi there spent 2 hours today at optus and telstra stores trying to fix my optus unlockef phone which wont make or receive calls when my telstra sim is inserted please help aagh
2017-11-29 03:29 PM
I went to Optus store they said it was a Telstra problem just spent 20mins with Telstra they tried everything said it was a phone fault phone only one month old can surf net no probs can't make or receive calls
After 2 hours with optus and telstra store people completely let down i can web browse using telstra sim in unlocked phone but cannot make or receive calls optus store wont give me a refund because i have unlocked the phone if k put optus sim back in the phone am able to make and receive calls i feel maybe optus has blocked the phone so k cant make calls but my telstra sim works in all my other phones i have only had the phone a month can you help the optus phone people said the unlock was successful no problems their end any help appreciated just confused now thanks
2017-11-29 04:27 PM
Aghhhhh, I can definitely appreciate your frustration here, @Asguard. If the device can browse the internet, then the device is certainly unlocked. It sounds as if the network settings on the device haven't quite been configured or there could be an issue with the Telstra SIM :/
If the device was still locked, you wouldn't be able to access the internet using the Telstra SIM. I'd advise switching the device off, taking the SIM card out and putting it back in before rebooting. Outside of this, I'd perhaps look at getting a replacement SIM card.
2017-11-29 07:25 PM
Hi thanks for your response I have done all the things you suggested even getting a new sim from Telstra no difference have done a reset also reset network taken sim out and put back in using the alleged phone now with Optus sim in phone able to make and receive calls but not with Telstra sim like you say phone is unlocked otherwise could surf the net even says I am registered on Telstra network very frustrating won't ever buy a locked phone again complete rip off if you want to unlock it will keep trying thanks
2017-11-30 04:29 AM
Hmm, it'd definitely be worth chatting with Tech Support in that case then and getting a case raised.
2018-09-06 12:22 AM
Hi I am having the same issue! How did u fix this?
2018-09-06 04:16 AM
Hi @ Gemma87 - I've replied to your other post.
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
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2018-09-09 04:10 PM
Hi, I am having this same issue with my oppo phone. Please help