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Safyers7
New Contributor
New Contributor

Can't liberate alcatel phone

I'm having trouble trying to use a Telstra sim in an old Alcatel phone. I paid to unlock the phone and that worked but I can't use a Telstra pre paid sim in it. Optus sim worked fine but my son has a Telstra sim, which I've activated, but it doesn't work in the phone.
Any suggestions?
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AndS
Regular Contributor
Regular Contributor

Re: Can't liberate alcatel phone

@Safyers7Ask Telstra for help.

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Tina_YC
Moderator
Moderator

Re: Can't liberate alcatel phone

Hey @Safyers7, thanks for getting in touch with us. Oh, that's odd! Have you perhaps tried a different SIM other than Telstra? It's possible that the Telstra SIM is faulty. Tina.

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