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New Contributor
New Contributor

Can't get onto anyone in Optus to help resolve a delivery issue!

Hi. I have an order that was sent to my work address a couple of weeks ago, but couldn't be delivered because I am working from home and can't be at the office to accept delivery. 

 

I have been trying for days to get through on the phone, then using the messaging/chat bot to try and resolve by providing my home address for delivery... But no-one is responding to the chat. Can you please help?

Cheers.

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Occasional Contributor
Occasional Contributor

Re: Can't get onto anyone in Optus to help resolve a delivery issue!

I have had replies from messaging them on Facebook (using messenger) it can take a few hours but they do get back to you.

Good Luck.

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