cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Mobile Outage Northern NSW has now been resolved 2PM AEDT
New Contributor CptTeemo
New Contributor

Can't connect to WhatsApp or Discord

Started using Optus and when I first got it WhatsApp worked fine in voice and video calls. Now it won't connect and says Optus is blocking it. Also can't connect to discord voice servers. Any way to fix?

Tags (2)
0 Kudos
Reply
6 Replies
Online Community Manager
Online Community Manager

Re: Can't connect to WhatsApp or Discord

Hi @CptTeemo , doesn't sound right. 


I use both Discord and WhatsApp, they're both working fine on my end. 

Does the prompt specifically sate that we've blocked access? It's been a few days since you've posted, has there been any improvement at all?

 

-----------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
New Contributor CptTeemo
New Contributor

Re: Can't connect to WhatsApp or Discord

@Dan_C 

That's what is weird. Voice worked fine for WhatsApp and I never tried discord. But now I simply can't connect to either. WhatsApp prompt does specifically say my carrier blocks it. Discord gets stuck in a connection loop and can't connect.

0 Kudos
Reply
New Contributor CptTeemo
New Contributor

Re: Can't connect to WhatsApp or Discord

If it helps I'm on the prepaid epic data plan. The new 35gb first 3 month promotion.
0 Kudos
Reply
Online Community Manager
Online Community Manager

Re: Can't connect to WhatsApp or Discord

I'm a bit stumped. We haven't received any reports from others experiencing the same issue.

Are you using the iOS or Android versions of the app?
A couple of basic things that are worth trying:

The old uninstall/reinstall trick or performing a Network reset via the settings menu on your handset.
-----------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
New Contributor CptTeemo
New Contributor

Re: Can't connect to WhatsApp or Discord

Thank you! The full network reset worked! I had tried reinstalling the apps to no success. Have a wonderful day.

0 Kudos
Reply
Online Community Manager
Online Community Manager

Re: Can't connect to WhatsApp or Discord

Awesome, it always does the trick! No problem at all! You too, mate 🙂
-----------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Top Contributors