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Occasional Contributor Limbo
Occasional Contributor

Can't change prepaid plan?

Every time I try to change my prepaid plan from my account it brings me here:


Which is just a support question/answer page. 


Tried different devices and browsers?


I'm confused how I change my plan!! 



3 Replies
Contributor XxJessxX

Re: Can't change prepaid plan?

Well, judging by that page it’s bringing you to, the only option is to change plans by SMS. 

Online Community Manager
Online Community Manager

Re: Can't change prepaid plan?

Hm, unless something has changed in terms of functionality, I've always used the following method:



I'll chat to the team responsible for the updates on the Help & Support page. 


My Account

  1. Log in with your My Account username (not your phone number) and your password
  2. Select your Prepaid service to see its balance & expiry date
  3. In the 'Service Summary' tab, click the 'Change My Prepaid Plan' link
  4. Select a new plan and click 'Continue'
  5. Read and check the box if you agree to the Terms & Conditions
  6. Click 'Submit'


Use Optus SMS Menu: Text 'MENU' to 9999 and follow the prompts


There's also our Live Chat team, they'll be able to put through the change in a matter of minutes.


Keep in mind - Any unused credit will not roll over onto the next plan



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Occasional Contributor Limbo
Occasional Contributor

Re: Can't change prepaid plan?

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