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Hi @ ASHLEYB3YLES - apologies for any inconvenience this may have caused. You can certainly activate your new Prepaid SIM for a new number on this link. Please note to activate you'll have to enter the SIM card number, your ID details, your number and then the plan. Please let us know if this helps.
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible
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