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Can not send or receive SMS messages

Samsung 10 SMS not working since phone purchased 10 days ago . Customer services state is still pending ?  and I received an email stating IT department  should have it fixed so frustrating ! could it be a fault with the phone. Optus staff members state it is not the phone or sim card? any advice ?

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Online Community Manager
Online Community Manager

Re: Can not send or receive SMS messages

Hi toddmowbray,


Just SMS isn't working? That sounds unlucky, a pretty rare issue these days.

Do you get an error message when you try to send one? What is the error message?


Is your Message Centre set as +61411990001? (Messages/Settings/More Settings/Text Messages/Message Centre)


Does MMS work?


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