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Can not send or receive SMS messages

Samsung 10 SMS not working since phone purchased 10 days ago . Customer services state is still pending ?  and I received an email stating IT department  should have it fixed so frustrating ! could it be a fault with the phone. Optus staff members state it is not the phone or sim card? any advice ?

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Online Community Manager
Online Community Manager

Re: Can not send or receive SMS messages

Hi toddmowbray,

Just SMS isn't working? That sounds unlucky, a pretty rare issue these days.

Do you get an error message when you try to send one? What is the error message?

Is your Message Centre set as +61411990001? (Messages/Settings/More Settings/Text Messages/Message Centre)

Does MMS work?

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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