cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
For Australian Bushfire info please click here
Highlighted
New Contributor Ashlingkwok
New Contributor

Can Optus give me extra free data due to a storm outage

I like in a storm affected area in Sydney and have been without power for 3 days. The Optus line outside our house has been knocked down also. I run a business from home and need to hot spot my phone to get connection. I i just got  a message saying I have used a lot of my data allowance for this month - however, I would expect that Optus would give me extra free data - like Telstra did for my husband - to cover this issue. Can you pls let me know what Optus will do to assist. Thanks

0 Kudos
Reply
2 Replies
Frequent Contributor
Frequent Contributor

Re: Data

@Ashlingkwok This is a help forum and the Optus Staff that participate do have direct access to account details and technical support tools. I suggest you contact Optus directly via messaging, social media or telephone to discuss the situation.

0 Kudos
Reply
Highlighted
Online Community Manager
Online Community Manager

Re: Data

Hi Ashlingkwok,


Not sure if you've seen this thread from yesterday: Weather related disruptions to Optus services


As Tigers1719 advised, you'll please need to contact Optus directly for your request.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply