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Can I top up a travel pack?

My son is in Japan for two weeks. He’s got a travel pack for the time he’s there but his data has run out. Can he buy a 2nd travel pack for the remaining days?

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Re: Can I top up a travel pack?

Hi , 

Unfortunately, if your son has got the travel pack for complete 2 weeks, we cannot add the travel pack until it's completed, once the number of days has completed, we can add another travel pack if he is staying in Japan for longer days

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Re: Can I top up a travel pack?

So, how do I get more data for him? Are you telling me that 100mb per day is all Optus has to offer? 

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Re: Can I top up a travel pack?

@Rj123, I would recomend your son drop in to a local Telco and pick up a local data SIM. An airport should also have lots of local SIM plans etc.

 

Have a read here for some suggestions

 

You lose the ability to call directly (the phone might get a local number though) but you can keep in contact via a app like What's App that just uses data. The data allowance is more like here, so for $50 bucks he might get 20Gb or more. He can swap the Optus and Local SIM in and out as needed if he wants to say make a call via the Optus Ttravel Pack and otherwise use the data during the day.

 

Peter Gillespie

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Re: Can I top up a travel pack?

Yeah, iunfortunately getting a SIM in Japan as a foreigner is almost impossible:

"All foreigners must have an alien registration to purchase a voice enabled SIM. As a tourist without a visa which permits to stay for more than 90 days, you won’t get one. So most SIMs capable of voice calls are not available to you."

 

He's bought a second travel pack covering the remainder of his stay (overlapping the old one). From what we can see on the account page, this somehow 'works':

 

Any Roaming charges shown here are your unbilled amounts. Usage may take up to 48 hours or longer to appear, please refer to your PDF bill for all applicable usage and charges.

 

OPTUS TRAVEL PACK: 1 Jul - 8 Jul 2018
7 Days 
  • Roaming Text
    unlimited
     
  • Roaming Voice
    unlimited
     
  • Roaming Data
    70 MB used
    of 800 MB
     
OPTUS TRAVEL PACK: 23 Jun - 8 Jul 2018
Close
  • 7 Days
     
  • Roaming Text
    unlimited
     
  • Roaming Voice
    unlimited
     
  • Roaming Data
    1.6 GB used
    of 1.5 GB
     
     
    Can someone confirm with certainty whether the 2nd pack (top one above) has actually bought him extra data?
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Re: Can I top up a travel pack?

@Rj123,

 

The SIMs I linked to are data only so presumably still an option.

 

You can make voice calls between phones using just data and an app like Whats App (which sort makes the whole voice SIM restriction deeply stupid IMO). And you can switch in the Optus SIM any time for voice calls as the travel packs provide those unlimited I think?

 

Anyway, I can't speak to how your additional TP will operate so others can answer that.

 

Peter Gillespie

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Re: Can I top up a travel pack?

Hey @Rj123 - thanks for that.

 

We've never been able to add multiple Travel Packs for one day/any days overlapping. Really odd that this has been the case for you.

 

From what you've shown me, it looks like it's worked, however more than likely the billing side of things won't reflect this.

 

Do you have authority to speak on your son's behalf? If so, can you please send us a PM with the Mobile number, full name and DOB?

 

With regards to the data limits in overseas countries, Optus doesn't own any towers overseas, so we're borrowing data from other telcos to be able to provide this service. 
The 100MB per day should be enough to check emails, use maps and general browsing. We don't recommend streaming or uploading/download files as this consumes data quite quickly. 


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