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Saket
New Contributor
New Contributor

Call history for Prepaid mobile

Hi, how can I get my 3 months call history on prepaid Optus mobile number. Please anyone reply me ASAP. 

Thanks 

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Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: Call history

I believe the Optus account portal has this information however I don't know how detailed this information is or how long its kept. There are a couple of posts that suggest contacting support and requesting this information. The live chat below or the chat feature in the Optus app might be the best option.

 

https://www.optus.com.au/notices/service-chat

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Ray_YC
Online Community Manager
Online Community Manager

Re: Call history

Hi Saket,


Last time I checked it was only the last 30 days available on MyAccount.

As Yeldarb advised, please chat with us for the usage that you're after 🙂 

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: Call history

Yes I did recall the retention period was somewhat different with prepaid however there are a couple of posts that suggest contacting support if you need to go back beyond 30 days.

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