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New Contributor Hawks
New Contributor

Call center delays

Hi Guys,

Has anyone else been able to contact the call center???

i have been trying from a week and have waited thrice for close to an hour but no body answered my call really - looks like only 1-2 people are there

so frustrating as the store and franchises are saying this has to be done via the call center.

 

i put a new order and this is their support. Never had to call optus previously and thisbos first time I had to-and the experience I had now. - i just dont wanna stay with them anymore.

 

any one else having the same issue? Any workaround?

thanks

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New Contributor GraceVincent1
New Contributor

Re: Call center delays

I have been having the same issue with contacting them. Been calling or even trying live chat but it kept saying "there are no agents available" or I'm just put on hold for more then an hour or so. I'm still looking for a solution. 

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Honoured Contributor
Honoured Contributor

Re: Call center delays

Something pretty strange seems to be happening behind the scenes at Optus.

 

Phone Help line is a nightmare (its never been great though).

Live Chat is usually pretty good but lately offline a lot.

This forum got very busy until a few days ago almost no one is posting anymore? (Except that chinese spammer)

 

Regards

 

Peter Gillespie

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New Contributor GraceVincent1
New Contributor

Re: Call center delays

So now we are left with the real question.  What are we going to do to have these issues fixed?  Will we be on a waiting period?  (seems like it might be the only option) . 

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RetiredModerator Toomey
RetiredModerator

Re: Call center delays

Sorry for the issues getting support. My team have been working closely with our process team to reduce wait times during periods of increased traffic. Please reach out to me via private message if you have any enquiries and I will follow up asap.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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