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Bought credit online. no credit viewing balance

Hi there, I have recently bought credit online (clicked on through the app) for my mums phone, I have checked that the correct number was used, money has left my account but when my mum checks balance it won’t show
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Online Community Manager
Online Community Manager

Re: Bought credit online. no credit viewing balance

Hi Foxxy231,

That's odd, what method is your Mum using to check the balance?

How she tried all these options?

How to check your Prepaid phone credit, balance and expiry date

If there is still an issue, please contact Optus directly so they can investigate what has happened.

If the service is in your Mum's name, she will need to be the one to make the enquiry or be with you at the time.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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