You're looking for the BASC number.
Jump onto Optus Messenger, ask the agent to confirm the BASC reference number. It should be a really quick interaction!
It's not something that we'll be able to bring up from our side.
I have the BASC number, the problem is they say it was never delivered back to Boomerang, so I need to check with Aus Post, but I need an address as to where I sent it, (can't find the tracking number)
All repair phones are delivered by Toll.
I'm not sure if you're across the delivery delays, but the're impacting almost every delivery (new orders, repair , replacements and insurance devices). We should have more updates at a later stage today (we hope).
I received a return satchel from Optus, this was sent to Boomerang via Australia Post, it is this tracking number I am looking for.
The BASC no is BASC01555130.
I just need the delivery address on the return satchel so I can get the tracking number from Australia post. Can you supply this.
By the way, it is a Huawei watch, it has been faulty since June 2019, it has been returned once before but they sent me the faulty watch back to me instead of a new one that was promised.