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New Contributor Wazzaboi
New Contributor

Bonus data

I signed up for a sim only plan during a promotion period that gave me double data. They said the bonus data would be added on the second bill. 

 

The third bill has come and gone yet still no bonus data. I have been into the Optus shop that I signed up with and they put me on the phone with Optus help. 

 

Guy on the line was helpful and submitted a request to promotions team to add the data. Said it would take 2 business days. 

 

It has now been 2 weeks since that time. 

 

How hard do I have to battle for what I'm entitled to? 

2 Replies
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Esteemed Contributor
Esteemed Contributor

Re: Bonus data

Speak with them again and if nothing happens in a reasonable time frame I would suggest speaking with the TIO.

 

https://www.optus.com.au/shop/support/answer/complaints-compliments?requestType=NormalRequest&id=140...

 

 

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Online Community Manager
Online Community Manager

Re: Bonus data

G'day @Wazzaboi, I'm happy to follow this one up for you. 

 

I might be able to go in and manually apply the double data add-on from my end. 

 

I need your full name, DOB and mobile number. 

 

Can you send your details through to → http://yesopt.us/pmdan?

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