I have currently canceled my optus mobile plan. When I did that, I was told that I only had to pay part of my monthly fees as I canceled it early in the month. I was also told to wait for a new bill before I pay for it. The new bill did not come but I just received an email that I have to pay the full monthly bill. I have been trying to get into contact with someone but when I open my app I cant see any services. When I tried to message on myaccount it kept redirecting me to the home page. I have yet to try calling optus as I am overseas and I am unsure of the international charges. How should I proceed? Thank you.
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Hi @Nadine9107, we need to look into your account to check the bill details. However we can`t access customers account on this public forum. Since you are overseas you can contact us on → +61 2 8082 5678 or if you have a social media account then please send a private message to Optus on Facebook or a direct message on Twitter with the details to assist you further.