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New Contributor Andy2003
New Contributor


Your representatives have not changed my bank account details as requested in writing and now I have been charged a dishonour fee.

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Moderator GuyCS

Re: Billing

Hey @Andy2003 - not great to hear if your bank details haven't been updated. Was this in regard to direct debit? If direct debit was set up, it will only go towards future bills that have not yet been generated. So if you have a pending bill when you set up direct debit, you'd need to pay it manually.


That being said, we can certainly double check this for you. Can you please send me a private message with the following info:


Are you the primary account holder: Y/N
Full name: 
Date of birth: 
Account number:

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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