So I just paid my phone bill and it say sorry for the inconvenience but this service is down thought I would try again and see if it works and it did, I have now just checked my account and they have taken it twice? How do u go about getting it refunded? This is an error on there side.
Is it your first bill on a plan? Optus usually take the first and last month up front.
If its an error you can sort to get it refunded or ir just counts as a credit on your account. You will get billed nothing next month.
Sorry for the difficulties here. Organising a refund should be easy, you can jump into Live Chat to speak with someone immediately. Feel free to shoot me a private message with your phone number, full name and DOB if you would like me to check it out.
Any profile with moderator status is in the Social Media team here at Optus.
Oh ok, I wasnt sure Im new to this, I rang Optus twice today and they said as its pending there is nothing I can do, does this seem like the correct answer, i have notified my bank and if they can stop it they will but will take 7 days, its all very frustrating as it was a system error with Optus. Thanks B
Apologies for the delay @Biancalouise31, I've just replied back to your PM.