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Occasional Contributor Biancalouise31
Occasional Contributor

Billing

So I just paid my phone bill and it say sorry for the inconvenience but this service is down thought I would try again and see if it works and it did, I have now just checked my account and they have taken it twice? How do u go about getting it refunded? This is an error on there side. 

 

Thanks 

 

Bianca 

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9 Replies
Honoured Contributor
Honoured Contributor

Re: Billing

Is it your first bill on a plan? Optus usually take the first and last month up front.

 

If its an error you can sort to get it refunded or ir just counts as a credit on your account. You will get billed nothing next month.

 

Regards

 

Peter Gillespie

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Occasional Contributor Biancalouise31
Occasional Contributor

Re: Billing

Thanks for your reply I have been on this plan for 15 months so I will call tomorrow as it's so inconvenient as u budget for this and there website has an error 

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RetiredModerator Toomey
RetiredModerator

Re: Billing

Sorry for the difficulties here. Organising a refund should be easy, you can jump into Live Chat to speak with someone immediately. Feel free to shoot me a private message with your phone number, full name and DOB if you would like me to check it out.


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Occasional Contributor Biancalouise31
Occasional Contributor

Re: Billing

So do you work for Optus? 

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Honoured Contributor
Honoured Contributor

Re: Billing

Yep - you can tell buy the Moderator status.

 

Regards

 

Peter Gillespie

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RetiredModerator Toomey
RetiredModerator

Re: Billing

Yes 🙂

 

Any profile with moderator status is in the Social Media team here at Optus.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor Biancalouise31
Occasional Contributor

Re: Billing

Oh ok, I wasnt sure Im new to this, I rang Optus twice today and they said as its pending there is nothing I can do, does this seem like the correct answer, i have notified my bank and if they can stop it they will but will take 7 days, its all very frustrating as it was a system error with Optus. Thanks B

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Occasional Contributor Biancalouise31
Occasional Contributor

Re: Billing

I have sent you my information would be great if u can take a look regarding the refund. Thanks 

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RetiredModerator AlexRH
RetiredModerator

Re: Billing

Apologies for the delay @Biancalouise31, I've just replied back to your PM. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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