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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Akshya1
New Contributor
New Contributor

Billing

well, I have had this particular sim activated on 30th of October, but now it shows that the billing payment due on 16th of November. It would have been only 17 days on my pouts sim till 16th November not even a month. Don't I have to pay every month from the day that my sim got activated? If not what are the billing procedure of pouts ?

thank you

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Casey_YC
Moderator
Moderator

Re: Billing

Hi there, @Akshya1


Thank you for raising this with us here. 


When you start a new service, you fall into a billing cycle that isn't necessarily the day you activated. This means the bill would have prorated charges and a month in advance. This is normal for a new service. 


You can find more on this process by checking out our Pro rata and Month in advance charges explained - Optus billing page, here on Yes Crowd. 


If you have any other questions on this bill or anything else, you can get in touch by messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible. 



----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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